Elements and Performance Criteria
- Access information on work roles and career planning
- Interact effectively with clients
- Identify and respect cultural and intercultural protocols of industry and organisation
- Identify and comply with organisational client services policies and guidelines
- Apply appropriate crosscultural communication skills in interactions with international clients
- Interact effectively with internal and external clients, coworkers and the public
- Work effectively in a team
- Perform work tasks effectively
- Manage time and prioritise work role tasks efficiently and effectively
- Follow organisational work procedures and work behaviour guidelines
- Seek feedback on personal performance in work role from others, including appropriate organisation officer
- Review own performance and identify any areas for improvement
- Comply with legislative and regulatory requirements
- Identify legislative and regulatory compliance requirements and codes relevant to work role
- Comply with legislative and regulatory requirements relevant to work role
- Comply with industry codes of practice
- Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures
- Participate in learning to promote career development